To check the status of your order, please click on the Chat bubble located on the bottom right corner of any page and select Order Status. Enter your Order Number and Email associated with your order. Once your order has been fulfilled, a shipping confirmation email with a tracking number will be sent.
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at email@example.com as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
BILLING & PAYMENT
We display and collect payment in your local currency. Please ensure you've selected your shipping destination in the country selector in the footer to see prices and checkout in your local currency and payment methods. For most countries, duties and taxes are included in the product price shown in your local currency. Please see article "Do I have to pay taxes and duties on my order?" under the International Shipping + Returns section below.
Credit Cards: We accept Visa, Mastercard, Discover, and American Express worldwide.
Paypal: Available worldwide. At checkout, choose Paypal as the payment method and log into your PayPal account. Use any form of payment within your Paypal account.
Amazon Pay: Available in United States, Australia, and United Kingdom.
Apple Pay: Available in United States, Australia, Canada, Czech Republic, Germany, Hong Kong, Ireland, Singapore, Taiwan, United Arab Emirates, and United Kingdom.
Shop Pay: Shop Pay and Shop Pay Installments are available in United States. See article "Shop Pay Installments" below for details.
We also accept many other local payment methods, such as Alipay and UnionPay (Hong Kong), MisterCash (Belgium).
Domestic Shipping + Returns
CRAFSTO does not support pre-paid international return labels at this time. All international sales are final. Please contact us if you need further assistance. firstname.lastname@example.org
Make to order items are final sale and cannot be returned.
International Shipping + Returns
We are happy to offer free international shipping via Express Mail Service(EMS) to all countries with the exception of China (excluding Hong Kong) and Russia. We currently do not ship to Russia.
Most international orders will ship within 72 hours after placing your order. International transit times via EMS vary based on destination but generally take between 3 to 5 business days. Due to reduced airline capacity as a result of COVID, please expect an additional 2 days for delivery during high-volume sale or holiday periods.
Once your order has shipped, you will receive an email with a link to your EMS tracking number. Please allow up to 24 hours upon receiving your order tracking to see a status update HERE.
If the Purchase is exported from Japan, the Member shall bear all customs duties and taxes associated with shipping to the country of delivery. The incidental costs thereof will be paid by the recipient at the time of delivery and the Company shall not be liable for customs or import duties. For more information on customs and import duties, please refer to the official website of the customs office.
CRAFSTO 1 Year Limited Warranty
We stand behind the quality of our products and are happy to offer a year limited warranty on all of our bags.
CRAFSTO will cover defects in materials and workmanship on all of our bags purchased through our website (www.crafsto.com) or our stores. We ask that you provide a copy of your purchase receipt or online order confirmation number; if you are unable to provide proof of purchase, we will request your name and/or email address to look up your purchase in our system.
Under this warranty, if our products are defective in materials or workmanship, we will work with you to repair the bag. If we cannot repair the product, we will replace it.
If the style of the merchandise is no longer available, we will replace the product with product similar in style. Defective products are not returned to the customer.
This warranty does not cover damage from accidents, fire, flood, or other natural disasters, cleaning products or chemicals, contact with sharp or abrasive objects, human fluids, stains or spills, pet damage, misuse, normal wear & tear, or from any other service/alteration made by any other party.
In order to have your bag repaired or replaced under our warranty, please email our Client Concierge Team at email@example.com. Also make sure to include your order number, and photos of the product including the front, back, sides, bottom, and interior of your bag.
Once we review your request, we will contact you within 5 business days with the next steps in the process.
For leather: for light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your CRAFSTO handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products before applying to the whole bag. Please avoid using wipes that have chemicals in them (such as baby wipes or Clorox wipes) as this will ruin the leather. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.
• Keeping the product in its dust bag when not in use • Avoiding contact of light suede with dark clothing and vice versa to reduce possibility of color transfer • Avoiding contact of suede with liquid, water, alcohol or oils • Avoiding exposure to direct sunlight • Avoiding contact with rough or abrasive surfaces
For vegan leather: you may wipe your items gently with a damp soapy cloth.
Product Care vegan leather
We currently carry several traditional and vegan leathers, each uniquely beautiful with distinct characteristics. Visit the About Materials page to learn more about the different types of leathers in our collection.
If you have any questions about this product, please use our chat below, or email us at firstname.lastname@example.org
Website & Marketing
Visit this page to subscribe to our email newsletter. You'll be first to know about exclusive offers, early access, and more. Plus, enjoy 10% off your first purchase when you subscribe.
Please note some exclusions apply. Certain products are specified as ineligible for discount code promotions, including the welcome code offer.
There is a unique Unsubscribe link at the bottom of every marketing email sent by CRAFSTO. Please click the Unsubscribe link to adjust the frequency you'd like to hear from us or to remove your email from our mailing list.
To reach our Client Concierge team, you can reach out to us via email at email@example.com or via live chat on our website. Our Client Concierge team is available 24/7 coverage Wednesday-Sunday (excluding Jan 1, Apr 1 & 2, May 1 and Dec 25). You can also reach to our flagship store by phone: +81-3-5846-9195 from Wednesday-Sunday 18:00 am-2:00 pm PST.