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To reach our Client Concierge team, you can reach out to us via email at customer@crafsto.com or via live chat on our website. Our Client Concierge team is available 24/7 coverage Wednesday-Sunday (excluding Jan 1, Apr 1 & 2, May 1 and Dec 25). You can also reach to our flagship store by phone: +81-3-5846-9195 from Wednesday-Sunday 18:00 am-2:00 pm PST.