We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at customer@crafsto.com as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

CRAFSTO does not support pre-paid international return labels at this time. All international sales are final. Please contact us if you need further assistance.
customer@crafsto.com

Make to order items are final sale and cannot be returned.

If the Purchase is exported from Japan, the Member shall bear all customs duties and taxes associated with shipping to the country of delivery. The incidental costs thereof will be paid by the recipient at the time of delivery and the Company shall not be liable for customs or import duties. For more information on customs and import duties, please refer to the official website of the customs office.

We stand behind the quality of our products and are happy to offer a year limited warranty on all of our bags.

CRAFSTO will cover defects in materials and workmanship on all of our bags purchased through our website (www.crafsto.com) or our stores. We ask that you provide a copy of your purchase receipt or online order confirmation number; if you are unable to provide proof of purchase, we will request your name and/or email address to look up your purchase in our system.

Under this warranty, if our products are defective in materials or workmanship, we will work with you to repair the bag. If we cannot repair the product, we will replace it.

If the style of the merchandise is no longer available, we will replace the product with product similar in style. Defective products are not returned to the customer.

This warranty does not cover damage from accidents, fire, flood, or other natural disasters, cleaning products or chemicals, contact with sharp or abrasive objects, human fluids, stains or spills, pet damage, misuse, normal wear & tear, or from any other service/alteration made by any other party.

In order to have your bag repaired or replaced under our warranty, please email our Client Concierge Team at customer@crafsto.com. Also make sure to include your order number, and photos of the product including the front, back, sides, bottom, and interior of your bag.

Once we review your request, we will contact you within 5 business days with the next steps in the process.

For leather:
for light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your CRAFSTO handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products before applying to the whole bag. Please avoid using wipes that have chemicals in them (such as baby wipes or Clorox wipes) as this will ruin the leather. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.

• Keeping the product in its dust bag when not in use
• Avoiding contact of light suede with dark clothing and vice versa to reduce possibility of color transfer
• Avoiding contact of suede with liquid, water, alcohol or oils
• Avoiding exposure to direct sunlight
• Avoiding contact with rough or abrasive surfaces

For vegan leather:
you may wipe your items gently with a damp soapy cloth.

We currently carry several traditional and vegan leathers, each uniquely beautiful with distinct characteristics. Visit the About Materials page to learn more about the different types of leathers in our collection.

If you have any questions about this product, please use our chat below, or email us at customer@crafsto.com

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